Privacy Policy

At ToyJoy, we respect your privacy and take protecting your personal information seriously. This Privacy Policy explains what we collect, how we use it, and the choices you have.

1) What We Collect

When you visit or buy from ToyJoy, we may collect:

Contact details (name, email, phone number, shipping/billing address)
Order details (items purchased, order number, delivery information)
Payment information (processed securely by our payment providers, not stored by ToyJoy in full)
Device & usage data (IP address, browser type, pages viewed, and general site activity)
Customer messages (emails or contact form submissions)

2) How We Use Your Information

We use your information to:

Process orders, payments, shipping, returns, and customer support
Communicate with you about your order and important service updates
Improve our store, product selection, and user experience
Prevent fraud, abuse, and unauthorized transactions
Send marketing emails (only if you choose to subscribe, and you can unsubscribe anytime)

3) Cookies & Tracking

ToyJoy uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. Cookies may help with things like keeping items in your cart, remembering preferences, and measuring site performance.

You can control cookies through your browser settings.
Some features may not work correctly if cookies are disabled.

4) Sharing Your Information

We share your information only when needed to run our store, for example with:

Shopify (our e-commerce platform)
Payment processors (to securely handle payments)
Shipping & delivery partners (to deliver your order)
Customer support tools (to help us respond to you)

We do not sell your personal information.

5) Marketing Emails

If you sign up for ToyJoy updates, we may send you emails about new toys, launches, and special offers. You can unsubscribe anytime using the link in any email.

6) Data Security

We use reasonable security measures to protect your information. However, no online service can guarantee 100% security, so please use strong passwords and keep your login details private.

7) Your Rights & Choices

Depending on your location, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data (where applicable)
Opt out of marketing communications at any time

8) Children’s Privacy

ToyJoy is a toy store, but our website is intended for shoppers and parents/guardians. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

9) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Updates will be posted on this page with a new “Last updated” date.